Terms & Conditions

Returns & refunds

If your order arrives damaged please let us know as soon as possible within 14 days and we will be happy to replace it with no added cost .

In the event that you change your mind about your order and wish to return it for a refund please contact us within 14 days of receiving your order

Goods must be returned undamaged ,the return postage is the responsibility of the buyer .

Please not the cost of the postage will not be refunded just the cost of the goods purchased.

Please contact us before posting any returns so that we can advise you of our returns procedure.


All information we take about our customers is strictly confidential and will not be shared with any third party. We will only use any information collected about you in accordance with the Data protection Act 1998.

Payment and security

We use PayPal as trusted well known trusted providers to process payment.

Website copyright

All the product’s/contents on the website are copyright to Crazy cat Lady Co or our website provider.

You cannot download any content for any commercial purposes or re publication without prior written permission from us.

Shipping Delivery

We aim to have all goods dispatched within 2 – 7 days if in stock , but in times of high demand for instance Christmas shopping period this may take longer due to ourselves and suppliers.

Please contact us if delivery is urgent for options of express postage.

For customers outside the UK please contact us for shipping and delivery rates

Working days Monday – Friday 9 am – 5 pm